Please remember to select and fill in your shipping details.

Customer to collect in Benoni

• The customer will collect their Weighted Buddy at the following address:
• 58 Waterhouse Rd, Benoni North, Benoni
• Please contact Herman to arrange the collection.

Shipping if you stay in the city

• Shipping and packaging are included for deliveries within a city or town.
• The Weighted Buddy will be delivered to the specified shipping address within 1–5 working days (excluding weekends and public holidays).
• Shipping costs are calculated based on the weight and size of the package.

Shipping if you stay outside the city (farm, rural area, etc.)

• Shipping and packaging are available for deliveries to addresses outside a city or town, such as farms or rural areas.
• The Weighted Buddy will be delivered to the specified shipping address within 1–5 working days (excluding weekends and public holidays).
• This category also includes deliveries to hospitals, power stations, mines, and other locations that may be difficult for the courier company to access.
• Shipping costs are calculated based on the weight and size of the package.

Worry Buddy Shipment

Please select this option only if you have purchased a Worry Buddy. The Worry Buddy is shipped in an envelope, which is not suitable for a standard-sized Buddy. Regular Weighted Buddies will not fit in this packaging.

Product returns and exchanges:

At Weighted Buddies, our top priority is your satisfaction. If, for any reason, you are not completely satisfied with your purchase, please contact us at herman@weightedbuddies.co.za within three (3) days of receiving your Weighted Buddy to initiate a return or exchange.

Conditions for Returns & Exchanges: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Process: If you would like to exchange your Buddy for a similar item or return it for a refund, please note that you will be responsible for the cost of shipping it back to us.

• For an Exchange: Once we receive and inspect the returned item, we will send you another Buddy of your choice with the same weight and in the same price range.
• For a Refund: Upon receiving and inspecting the item, we will process a refund to your original method of payment. Please note that shipping costs are non-refundable.

Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately so we can resolve the issue. In these cases, we will cover all associated shipping costs.

For more information or to begin the return process, please contact us at the email address above.